This refund policy defines the conditions under which customers may receive refunds. It ensures transparency, fairness, and clarity in all financial transactions related to logistics services.
If a shipment is cancelled before pickup, a full refund will be processed. Once pickup has started, partial or no refund may apply depending on operational status and costs already incurred.
No refund is available after shipment has been dispatched. This is because transportation and logistics processes are already in progress and cannot be reversed.
Refunds are processed within 5–7 working days. Bank processing time may vary depending on financial institutions and payment gateways.
Refunds are credited only to the original payment method used during booking. This ensures secure and traceable financial transactions.
Service fees, convenience charges, and operational costs are non-refundable under all conditions as they cover completed service expenses.